Service Policy

Shipping rates and delivery estimates

* Shipping charges for your order will be calculated and displayed at checkout.

* The Delivery Time is calculated based on the shipping date, not the order date. The actual shipping date can be delayed due to invalid shipping addresses, weekends/holidays, etc.

Handling Time:

We need 24h to 48h to prepare your order, most of the packages will be shipped out within 24 hours except weekends and holidays.

Track your order

Once your order is shipped, you will receive an email from us containing the tracking information. Tracking information is also available on your "Order Details" page.

Shipping areas

The products can be delivered to most areas in Canada except regions where zip codes start with X or Y.

International shipping

We are sorry that the international shipping service is not supported for the time being.

Shipping Carriers

We work with Canada Post, FedEx and UPS to make sure your order will arrive on time.

Note: We don't accept requests to specify a certain carrier to deliver the package.

Shipping origin

The package will be shipped from one of our Canada warehouses closest to your location.

* If you have any questions, you can contact our customer via LiveChat or email to service@waterdropfilter.com, we will reply to you as soon as possible!

Return & Refund policy

Thanks for shopping at Waterdrop. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

Order Cancellations:

If you wish to cancel an order, please contact our customer service team.

1. If you contact us within 24 hours of purchase:
Since most orders ship the same day, kindly email us at contact service@waterdropfilter.com or call us at (888)-352-3558 within 24 hours of placing the order. There will be no cancellation fees for standard items canceled before shipment. If the package has already been shipped, please return the package, and once we receive the package from you, we will issue a refund.

Please note that if you provide proof of cancellation within 24 hours of placing your order, we will waive the return shipping fees. If such proof is not provided, you will be responsible for the full return shipping costs. Thank you for your understanding.

2. If you contact us after 24 hours of purchase:

• In such cases, you will need to bear the shipping fee if the package is already shipped (subject to our system status, not the order status).
• The product must be damage-free, packed in the original packaging we sent to you, and returned with the original receipt of purchase.
• We will process your refund after receiving the package.

30-day Risk-free Return Policy:

• You are eligible to return any item(s) within 30 days of receipt.
• All returned items must be disassembled and repackaged as they were originally received.
• The 30-day risk-free return policy applies to all item(s).
• No restocking fee will be charged, but customers are responsible for the return shipping cost. We will cover the return postage expenses in the case of any return requests related to a quality issue.
• Please note that the 30-day risk-free return policy is only valid for orders within the continental Canada.

Return after 30 Days of Receipt:

• You may still return any item after 30 days of receipt.
• In this case, customers are responsible for the return shipping cost. The total cost of shipping will be deducted from your refund.
• All returned items must be disassembled and repackaged as they were originally received.
• A 10% restocking fee will be applied to all returned products. However, in the event of any return requests related to a quality issue, we offer free returns or replacement with a new product.

Warranty Policy:

If you receive a damaged item and wish to file a claim, please email service@waterdropfilter.com with your order information and a picture of the damaged or incorrect product. We are eager to assist you.

For products that become defective during the warranty period due to a quality issue, rather than your own breakage or misuse, we can accept a free return, provide free repair service, or issue a new replacement.

Exchange Policy:

1. Defective Products:
If you receive a product with quality issues or damages, please contact our customer service team within 30 days of receipt. We will provide you with a free exchange service. Please provide order information and photos of the damaged product when contacting our customer service team for better assistance.

2. Non-Quality Issues:
If you wish to exchange a product for non-quality-related reasons, please note the following:

• The product must be within 30 days of purchase and unused.
• The product must be returned in its original packaging, along with the original purchase receipt.
• You will be responsible for the re-shipping costs.
• Please note that the exchange policy is only applicable to orders made on the official waterdropfilter.ca.

How to Return a Product?

If you would like to return a product, please follow these guidelines:

Step 1: Contact our customer service team before returning a product. We will respond with return instructions within 24 hours.

How to contact us:

Email: service@waterdropfilter.com

Toll-free Tel: (888)-352-3558

Step 2: Prepare the package after receiving confirmation from the customer service team, and please note the following requirements:

• Include the order number in the package. You can print out the order detail page or leave a note inside the package.
• Ensure the package contains the original receipt of purchase.
• Return the product in the original packaging we provided.
• The product must be damage-free (this does not apply to defective products, as damage will void the refund).

Step 3: Contact our customer service and provide your return tracking number. We will track the package and process your refund within 5 working days after receiving and inspecting the package.

General Information for All Returns:

1. Defective Products:
If you receive a product with quality issues or damages, please contact our customer service team. we provide free returns, replacement with a new product, and comprehensive technical support.

2. Non-Quality Issues:

• You are responsible for shipping the products to the return address provided.
• Returned items will undergo inspection before issuing a refund.
• Refunds will be processed within 5 working days after the item has been inspected, and it may take 4-7 days to be reflected in your credit card statement.
• We highly recommend using a traceable and insurable shipping method for your return. We are not responsible for returns lost or damaged in transit, and you will need to file a shipping claim.
• Please note that orders made via 3rd-party sellers, including Amazon, are not eligible for our return policy.
• All returned items must be disassembled and repackaged as they were originally received. Items returned in a condition other than "like new" will be subject to a 10% restocking fee to cover repairs or part replacement. The restocking fee will be deducted from your refund.

Price Match Policy:

At Waterdrop, we highly value our customers' shopping experience. That's why we offer a 30-day price match guarantee. If you happen to notice a price reduction on the item you purchased at waterdropfilter.com within 30 days of your purchase, you are eligible to claim a price-match refund. To request a refund, please contact us at service@waterdropfilter.com. We are here to assist you promptly.

Note: This Waterdrop price-change refund policy only applies to items shipped and sold by waterdropfilter.ca. If you're buying from a different vendor, you'll need to contact that seller if the price drops.

Overview

This website is operated by Waterdrop®. Throughout the site, the terms “we”, “us” and “our” refer to Waterdrop®. Waterdrop® offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

These terms of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

You can review the most current version of the terms of service at any time on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 - Online store terms

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 - General conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Section 3 - Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. Any reliance on the material on this site is at your own risk.

Section 4 - Modifications to the service and prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 - Products or services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 - Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

Section 7 - Optional tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Section 8 - Third-party links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

Section 9 - User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 10 - personal information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Section 11 - Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 - Disclaimer of warranties; limitation of liability

In no case shall Waterdrop®, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 13 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

Section 14 - Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 15 - Changes to terms of service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 16 - SMS Marketing

By consenting to Waterdrop’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.

Section 17 - Contact information

Questions about the Terms of Service should be sent to us at service@waterdropfilter.com .

Ecolife Technologies, Inc Accessibility Statement

Updated: April 2026

GeneralEcolife Technologies, Inc is committed to making its services accessible to people with disabilities. We believe every person has the right to access digital content with dignity, equality, comfort, and independence.

We are continually working to improve the accessibility and usability of our website and to provide an inclusive experience for all users.

Accessibility on Waterdropfilter.ca

Waterdropfilter.ca provides an accessibility tool powered byAccessPro Accessibilityto support a more accessible browsing experience for users.

In addition, we strive to align our website with theWeb Content Accessibility Guidelines (WCAG) 2.1and continuously improve accessibility across our pages and services.

Enabling the Accessibility Menu

The accessibility menu on Waterdropfilter.com can be enabled by clicking the accessibility icon displayed on the website. Depending on the page, users may also be able to access certain navigation features using the keyboard.

After activating the accessibility menu, please allow a moment for it to load fully.

Disclaimer

Accessibility is an ongoing process, and we are committed to continued improvement. Although we make reasonable efforts to enhance accessibility, some areas of the website may not yet be fully adapted to the latest accessibility standards at all times.

Here For You

If you experience difficulty accessing any content on Waterdropfilter.com, or if you need assistance with any part of our site, please contact us. We will make reasonable efforts to provide the information, item, or service you need through an accessible communication method or other appropriate support.

Contact Us

If you would like to report an accessibility issue, ask questions, or request assistance, please contact Ecolife Technologies, Inc Customer Support:

Email: service@waterdropfilter.com.

Phone: +18883523558