Shipping Method |
Estimated Delivery Time |
Costs |
Economy Shipping |
4-10 Business Days |
Free |
Standard Shipping |
3-6 Business Days |
C$5.99 |
* Shipping charges for your order will be calculated and displayed at checkout.
* The Delivery Time is calculated based on the shipping date, not the order date. The actual shipping date can be delayed due to invalid shipping addresses, weekends/holidays, etc.
We need 24h to 48h to prepare your order, most of the packages will be shipped out within 24 hours except weekends and holidays.
Once your order is shipped, you will receive an email from us containing the tracking information. Tracking information is also available on your "Order Details" page.
The products can be delivered to most areas in Canada except regions where zip codes start with X or Y.
We are sorry that the international shipping service is not supported for the time being.
We work with Canada Post, FedEx and UPS to make sure your order will arrive on time.
Note: We don't accept requests to specify a certain carrier to deliver the package.
The package will be shipped from one of our Canada warehouses closest to your location.
* If you have any questions, you can contact our customer via LiveChat or email to service@waterdropfilter.com, we will reply to you as soon as possible!
Thanks for shopping at Waterdrop. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
If you wish to cancel an order, please contact our customer service team
If you contact us within 24 hours of purchase:
We can cancel the order for you at no additional cost. The cancellation may take up to 3 days, thank you for your patience and understanding.
If the package is already shipped, we will issue a prepaid label and return your payment AFTER we have received the package from you.
If you contact us after 24 hours of purchase:
You need to bear the return fee if the package is already shipped (depends on our system, not the order status).
The product has to be damage-free, packed in the packaging we sent to you, and with the original receipt of the purchase.
We will return your payment AFTER we have received the package from you.
There are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you do not have to worry unnecessarily about your order.
We accept return reasons including Defective, no longer needed, change your mind, not as described, etc.
If you want to return the item without any quality issue, you need to bear the return fee yourself and pay 20% of the original order as a restocking fee. We will cover the return postage for return requests regarding the quality issue.
Once you received a damaged / incorrect item and you want to file a claim, please email service@waterdropfilter.com together with your order information and the picture of the damaged / incorrect product. We are eager to help.
If you would like to return a product, please contact the customer service team BEFORE return a product, we will reply to you with return tips within 24 hours.
Note: Please do not return the package to the sender’s address without getting confirmation from our customer service team.
Email: service@waterdropfilter.com
We offer a 30-day return guarantee. Warranty will begin from the date the product is received. If a product grows defective during the warranty period due to a quality issue rather than your own breakage or misuse, we can accept a return, provide free repair service, or issue a new replacement.
After receiving your request or your packages, it may take up 1-3 business days to refund your money. (Unfortunately, due to current situations and the COVID-19, your refund may require an additional 1-2 days to process. Thank you for your patience and understanding.)
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Key Feature
Model
WD-G3P800-W
Size (L*W*H)
18.06”*5.65”*17.75”
Feed water temperature
41-100℉/ 5-38℃
Feed water pressure
14.5-87 psi/ 0.1-0.6 MPa
Feed water requirement
Municipal tap water
Max daily production rate
800 GPD
CanadaI love that I can easily service this RO myself, without tools. The indicator lights make it easy to know when it's time to buy and change filters. Another bonus is that it is on-demand, so I can fill up the pasta pot to boil noodles and still have endless water. We do have a well, so we also have an additional whole house pre-filter to remove large sediment. Another bonus, the Waterdrop takes up less space than a traditional RO. Tech Support was 5-star! I changed the CF filter yesterday and had an issue with water pressure after the filter change. We spoke with a patient woman at Waterdrop tech support for about 30 minutes and she helped us to resolve the issue. We are happy to be back up and running. Thank you, Waterdrop!
CanadaAfter using it daily for more than 2 moths and taking manual TDS readings 2x a day for the first 2 weeks i am very happy with my purchase. Here are some points that i really like: - TDS Reduction: My tap water TDS fluctuate from 150 - 280 and the TDS of this filter fluctuate as well. When the tap water is around 150 the filter can take it down to 4 - 5 and when it is in 280 the filter takes it to 10 - 13. So it reduce the TDS by >95%. - The integrated TDS reader: it is very accurate, but if you install the remineralization filter like i did you should expect to see 16 - 23 more in an external TDS reader and even higher if the water have been sitting for a while in the minerals filter. - High Flow: We drink a lot of water and the high flow is really appreciated, my wife and i both consume from 5 - 7L and we use it for other things too like the espresso machine and washing vegetables so an approximate daily use is around 15L / day and you save a lot of time compared to other products with slower flow. - Auto Flush: it automatically flush after 5 minutes and when it have been idle for a long time so you always get fresh water. - Water taste and PH: the water taste good, neutral but without the remineralization filter it will taste dry and empty so i highly recommend it. The pH is neutral too 7 - 7.2 and with the remineralization it go up to 7.9 which is great. - Size: it is very compact and well designed, it feels like a an Apple product jejeje. - Installation: i hired someone to install it but it took 2hrs to get it working so maybe it is not easy but not extremely hard either. So far this has been a great investment and hope it last.
CanadaI chose the Waterdrop G3P800 for its specified ability to provide fast and consistent filtered water. I wanted consistency with TDS and I didn’t want to wait 5 minutes to fill up my coffee pot. I have had the unit installed for 3 days and so far it has not disappointed on any front. -Installation: It was straight forward and pretty easy to install. The unit needs a water feed, water drainage with a provided saddle valve, and the installation of the dispenser. I did have to drill a hole in my sink to install the dispenser. If you have to do this, go get a step bit for your drill. It makes the installation a breeze. The dispenser comes with with the 1/4 tubing preinstalled and will need to be cut to install the UV sterilizing light. If you chose the remineralizer package, or purchased is separately, that will be installed before the UV sterilizer. The whole install too me approximately 2 hours all said and done, including clean up. -Output: Since the installation, the dispenser has shown between 13 to 10 ppm TDS. I did a test of my own with my TDR and it was showing 19. I don't know what kind of margin for error you can expect on these sensors, but I think it was reasonable. My water pre-filter was 315 ppm, so I am very happy with the results. The best part is I get clean water quickly without a lot of waiting. -Overall: Overall I would definitely recommend this unit. I am happy I spent the extra money on the G3P800 versus the GPD600 I was considering. Sometimes it is better to spend a little more up front and get a better product. Hopefully the quality persists and I can update this review in 6 months with more positive news.
CanadaI have used other RO systems in the past; the Waterdrop unit is by far the best. The unit came well packaged and had plenty of clear instructions for an easy setup. Some complain of the noise when the unit is running; I don't see that as a problem. The customer service is absolutely excellent. My first unit had an issue with the faucet display flashing when it was running; additionally it would not properly display accurate RO TDS readings and filter status. They readily sent a new faucet but that did not resolve the issue. They sent a brand-new replacement unit; I installed it and the unit works perfectly. They were patient while I took my time installing the new unit and shipping the defective unit back to them. So far, I am extremely happy with the Waterdrop system. Excellent customer service goes a long way if technical issues arise. Great company and great product!
CanadaI'd been relying on those pitcher-base water filters, but wanted to take the leap to an RO based system after moving into my new place this past summer. After doing a lot of research, I settled on the Waterdrop G3P800 system because it seemed to hit the sweet spot of great design and filtration performance (I own a number of products that have won the Red Dot Design Award and trust me, you will never regret owning a product that has won the Red Dot). So even though the jG3P800 was pricey, I reasoned the cost couldn't compare to being able to drink and cook with water that is free of not only common contaminants like lead, but newer, harder-to-filter stuff like PFAS "forever chemicals" that many filters won't catch. As such, the main points about why I chose the Waterdrop 800GPD are: * 800 gallons per day capacity * Efficiency (only 1 cup of waste water for every 3 cups of purified water) * Informative indicators on both smart faucet and main filtration unit (see pictures) * Easy-to-replace filters with indicators that let you know when you need to do so * Tankless, on-demand system (no need to worry about bacterial build up in tanks) * Integrated, in-line UV light to **** any bacteria that might have bypassed filtration * Extensive 9-stage filtration, including PFAS "forever chemicals" * Sleek, futuristic, integrated design that looks great both above and below countertop (and leaves plenty of space under) So it was to my great dismay that when my package arrived, I discovered the smart RO faucet was actually missing in the box! I immediately contacted Waterdrop support, but in my anxiousness, I also ended up calling their toll free number. I was pleasantly surprised when someone actually answered the call in less than 5 minutes, as I was in a fairly sour mood given that a major component was missing on an expensive purchase. After explaining my situation, Waterdrop offered to send a replacement faucet out immediately. There was no back-and-forth—the agent on the phone just asked me to verify my shipping address and the missing part. Just two days later, I received a package with the smart RO faucet inside! The installation itself took a few hours (it helped that I already had a hole for the smart faucet pre-drilled into the countertop). I'm sure it would have gone faster had I had more experience with plumbing, but as long as you read the directions carefully and/or watch the installation videos, installing the RO system should be relatively straightforward. The most difficult part was drilling a 1/4" hole into the waste water pipe in order to connect the wastewater line from the Waterdrop filtration unit to. The best moment? When I plugged in the RO system to the under-counter power outlet and turned the 800 GPD on. It was lovely watching the displays light up and the RO system do its thing (you need to initially flush the system for 30 minutes, but the smart display on the faucet will let you know when the water is ready for drinking). I've now been using the Waterdrop RO system for almost 2 weeks now. I naturally use it for all drinking and cooking needs now, but given the extremely fast flow rate and the endurance of the 3 hefty filters, I am also using it to do a final rinse of all my dishes and flatware (I prefer to hand wash my dishes vs. running the dishwasher). I've also noticed my cats seem to love the taste and the purity of the water as well. In conclusion, I am completely delighted with my Waterdrop RO system. The hiccup with the missing smart faucet was annoying, but Waterdrop's responsive and helpful customer service really made up for the packaging oversight. Thus, without any reservations, I can heartily recommend the Waterdrop G3P800.
