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Estimated Delivery Time
4-10 Business Days
3-6 Business Days
* Shipping charges for your order will be calculated and displayed at checkout.
* The Delivery Time is calculated based on the shipping date, not the order date. The actual shipping date can be delayed due to invalid shipping addresses, weekends/holidays, etc.
We need 24h to 48h to prepare your order, most of the packages will be shipped out within 24 hours except weekends and holidays.
Once your order is shipped, you will receive an email from us containing the tracking information. Tracking information is also available on your "Order Details" page.
The products can be delivered to most areas in Canada except regions where zip codes start with X or Y.
We are sorry that the international shipping service is not supported for the time being.
We work with Canada Post, FedEx and UPS to make sure your order will arrive on time.
Note: We don't accept requests to specify a certain carrier to deliver the package.
The package will be shipped from one of our Canada warehouses closest to your location.
* If you have any questions, you can contact our customer via LiveChat or email to email@example.com, we will reply to you as soon as possible!
Thanks for shopping at Waterdrop. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
If you wish to cancel an order, please contact our customer service team
If you contact us within 24 hours of purchase:
We can cancel the order for you at no additional cost. The cancellation may take up to 3 days, thank you for your patience and understanding.
If the package is already shipped, we will issue a prepaid label and return your payment AFTER we have received the package from you.
If you contact us after 24 hours of purchase:
You need to bear the return fee if the package is already shipped (depends on our system, not the order status).
The product has to be damage-free, packed in the packaging we sent to you, and with the original receipt of the purchase.
We will return your payment AFTER we have received the package from you.
There are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you do not have to worry unnecessarily about your order.
We accept return reasons including Defective, no longer needed, change your mind, not as described, etc.
If you want to return the item without any quality issue, you need to bear the return fee yourself and pay 20% of the original order as a restocking fee. We will cover the return postage for return requests regarding the quality issue.
Once you received a damaged / incorrect item and you want to file a claim, please email firstname.lastname@example.org together with your order information and the picture of the damaged / incorrect product. We are eager to help.
If you would like to return a product, please contact the customer service team BEFORE return a product, we will reply to you with return tips within 24 hours.
Note: Please do not return the package to the sender’s address without getting confirmation from our customer service team.
We offer a 30-day return guarantee. Warranty will begin from the date the product is received. If a product grows defective during the warranty period due to a quality issue rather than your own breakage or misuse, we can accept a return, provide free repair service, or issue a new replacement.
After receiving your request or your packages, it may take up 1-3 business days to refund your money. (Unfortunately, due to current situations and the COVID-19, your refund may require an additional 1-2 days to process. Thank you for your patience and understanding.)
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System cover: BPA-free plastic
MRO filter: reverse osmosis membrane & activated carbon block
CF filter: sediment PP membrane & activated carbon block
Power cord length
Item Model Number
White & Black
System cover, MRO filter, CF filter, brushed nickel faucet, feed water adapter, PE tubing *3 ( 60" ), drain saddle, lock clips, teflon tape, main power cable ( 59" )
400 gallons per day (GPD)
Indoor or outdoor use
Indoor use only
Ice machines, Faucets, Aquariums, RVs, Well water
*If you use well water as the source, please ensure that the feed water is pre-filtered.
An electrical outlet is required to operate the RO system.
TDS, chlorine, taste and odor, chloramine, scale, turbidity.
Carcinogens: chromium (hexavalent), chromium (trivalent), cadmium and cadmium compounds, ferric oxide.
Heavy metals: lead, mercury, barium, copper, radium 226/228, aluminum.
Microorganic contaminants: cysts.
Inorganic pollutants: arsenic and inorganic arsenic compounds, fluoride.
Organic pollutants: asbestos, benzene, formaldehyde, trichloromethane, chlordane, PFOA & PFOS, etc.
G3 RO Filtration System
G2 RO Filtration System
G2P600 RO Filtration System
|Flow Rate||400 GPD||400 GPD||600 GPD|
|Pure to Drain Rate||1:1||1:1||2:1|
|Faucet||Smart faucet||Ordinary faucet||Ordinary faucet|
|Display||Filter lifespan & TDS||Filter lifespan||Filter lifespan|
|Filter Lifespan||CF-6 Mths
|Filtration Media||Sediment PP membrane and activated carbon block||Reverse osmosis membrane and activated carbon block|
|Filter Lifespan||12 months or 1,100 gallons||24 months or 2,200 gallons|
|Size (Diameter * Height)||4.9" * 8.1"||4.9" * 15"|
I am so glad a smaller RO system is now in play. This unit was so easy to install. The water is definitely being cleaned and filtered. The taste is just so-so. I think the problem is that my water is so bad, it would take a lot more than a RO filter to make it taste really good. The longer it's been connected and filtered, the better the water tastes, so maybe it just took some breaking in time. The key to this unit is to let the water flow for a few seconds before using it. It seems like the first couple of pints out of the unit are not as pure. Maybe it's pushing out water that's been sitting in the unit while off, but you can definitely tell the difference. Over all, this is a great machine and I would buy again.